ABOUT US
At BaccPacc, we are dedicated to revamping product ingenuity to cater to our customers' evolving needs in the beauty industry. Founded in 2024 in Auckland, our mission is to bring what is trending in women's cosmetics to the forefront, ensuring that our clientele has access to the latest and most effective beauty tools available.
Selection For Perfection
Our curated selection includes high-quality products such as the versatile 12/14Pcs Makeup Sponge Beauty Blender and the luxurious 18Pcs Lavish n' Luscious Makeup Brushes Set. These items are meticulously designed to elevate the makeup application experience, promising a flawless finish and effortless blending. Research indicates that the right tools can enhance makeup application efficiency by up to 30%, and we aim to empower beauty enthusiasts to achieve professional looks with confidence and ease.
Tending To You
We understand that the beauty landscape is constantly evolving, and we are committed to staying ahead of trends and innovations. Our team of industry experts rigorously evaluates each product to ensure it meets our high standards of quality and performance. At BaccPacc, we believe that every individual deserves to express their unique beauty, and we are here to provide the tools that facilitate that expression.
FAQs
How can I contact Baccpacc?
You can email us at info@baccpacc.co where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from around the world.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in NZ Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@baccpacc.co
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.